FAQS

  • Yes. There is a $400 rental minimum on all will-call orders and $800 for orders that need to be delivered.

  • Yes. All Will Call orders can be picked up at our Showroom in OTR during designated pick up times and days.

  • Outside of your meeting at our showroom, we allow samples to leave our showroom if you need a set of samples for your final meeting at your venue. Please note, a rental order must be placed in order to request samples.

  • Yes. We do offer delivery within a 90 mile radius of Cincinnati.

  • All rentals are rented for 48 hours. If you need rentals for a longer period, an extended rental fee will be applied to your order.

  • All orders will include packing and cleanup instructions. Rentals do not need to be washed, but please remove food and liquids before packing them back into their crates before returning them to us or prior to pick up at your venue.

  • We deliver within a 90 mile radius of Cincinnati. We hope to continue to expand our delivery range to serve more clients. We invite you to subscribe to our newsletter for the latest updates and announcements.

    Currently we’re unable to ship inventory pieces.

  • We offer design services for those who may not be collaborating with a designer. Additionally, we are pleased to recommend our network of planners and designers to assist you during your planning process.

  • We value and appreciate our vendors and thoroughly enjoy collaborating on charity events, marketing events, and photo shoots. To initiate a partnership, please submit all collaboration requests via our request link here.

  • While we ensure that all orders receive our White Glove Service, we also offer supplementary services for events that request extra assistance. Specifically, we provide scullery services for clients seeking setup assistance, as well as ongoing scullery support during the event.

RESERVATION PROCESS

  • VISITING THE SHOWROOM

    We encourage you to visit our showroom with your planner or producer, as this will provide you with a unique opportunity to genuinely see and experience our pieces. By doing so, you will be able to craft your own personalized tablescape, tailored specifically to your tastes and preferences! Reservations can be made through our CONTACT form or you may email us directly at info@thetabletopproject.com. We look forward to meeting you!

  • WHAT IS REQUIRED TO SECURE MY RESERVATION?

    Due to daily requests. Event quotes are valid for 5 days. We will remind you when you have 24 hours remaining of your hold. If we do not hear from you, your order will be cancelled and a new order request will have to be placed if items are still available. Should another inquiry come through during your hold period, we will send a reminder of your hold and offer you right of refusal. If you would like to confirm your order, a 50% deposit is required to reserve your rentals. Final order adjustments for rentals are due 10 days prior to your delivery date. Remaining payment is due 7 days prior to your delivery date.

  • IS THERE A MINIMUM?

    Yes. There is a $400 rental minimum on all will-call orders and $800 for orders that need to be delivered.

  • HOW SOON SHOULD I BOOK MY RESERVATION?

    We cannot guarantee inventory availability until an order is confirmed with a deposit. We recommend you place your order at least 30 days prior to your event.

  • WHAT IS YOUR CANCELLATION POLICY?

    Reservations canceled more than 14 days before the event will only be subject to the non-refundable deposit payment. Orders canceled 14 days or less prior to your event will be charged 100% of the total rental invoice. Notification of any reductions, exchanges, or additional contract modifications must be made a minimum of 14 days prior to the date of delivery or pick up.

  • WHY IS THERE A DAMAGE WAIVER ADDED TO MY ORDER?

    We understand that accidents can occasionally occur, and in light of this, there is a non-refundable 10% damage waiver added to all orders placed with us. This fee effectively covers any items that may be inadvertently damaged during your rental period.However, it is important to note that the damage waiver fee does not extend to cover the cost associated with lost or stolen pieces. In the unfortunate event that items are missing, please be aware that a fee equivalent to 3x the standard rental cost will be charged if the items are not recovered within 7 days following your event. This includes crates and racks.